Frequently Asked Questions
We need to start selling our tickets in a couple days! What do you need and how long does it take to get set up?
First off, thank you for giving us the chance to meet your needs and exceed your expectations. We need two things to get you set up: 1. Complete a short phone interview. It’ll take about 20 minutes. 2. Send us the seating diagram. The diagram can be faxed or emailed… as long as we can figure out the section, rows, and seat numbers we’ll be able to work with it. In some cases, we can get you set up in as little as 48 hours. When we are ready, we will send you a link for review. If you approve the seating diagram and the color/background/logo customizations then we will “take it live” and you can post the link on your website and social media pages at your convenience.
Do you provide printed tickets? Can buyers print out their own tickets?
In our system, the default option is to have the buyers print out their individual tickets, or print their receipt for use as their ticket. This saves the studio the burden of needing to print out and handle tickets. You can, at any time, print out or download reports of who has bought which seats. Some studios prefer to exchange the printed invoice for Broadway style theatre tickets, and we can make it simple to direct your buyers to exchange the printed receipt for pre-printed tickets. We will even provide you email notification for each order so that you can prepare the tickets as orders come in.
I have multiple shows and would like the tickets to look different for each. Can this be done?
Definitely! The downloadable and printable tickets can be customized with a selectable background color and graphic image. You can have different colors and different graphics per show, even if they are on the same day.
How much does your service cost?
Our goal is to make this a FREE SERVICE to dance studios. We add a small service fee starting to the cost of each ticket. We can either add this to the ticket price or deduct it from your proceeds. You control how the pricing is displayed to the buyers—either as a total cost or as a ticket cost + a service fee. We charge no monthly or per show fees. This fee covers all credit card transaction and process fees.
How often do we get paid? What methods do we have for disbursements?
We issue payments every Thursday for the previous Monday to Sunday. The amount of the payment is shown in detail in your accounting report that you can access at your convenience. We have two methods of issuing payments: lump sum check payment after the event, weekly direct deposits directly to your account. Both methods are included for free with your service.
Our studio gives out free tickets to families of students. Can the system be used to issue free tickets and allow them to buy additional tickets?
Yes, absolutely. Free tickets are handled by the use of a coupon code at checkout. This is very much like coupon codes that you would use on other websites. When the buyer checks out, they can apply a code that you have provided them that subtracts the value of 1 or more of their tickets from the order. You, as the studio director, can generate as many coupon codes as you wish. Each coupon code is unique and may only be used once. Each coupon code is good up to a maximum number of seats and can optionally be valid only for specific shows or for orders placed before specific dates.